The Webmaster Virgin.com Limited c/o Virgin Red 66 Porchester Road Be part of the conversation on our latest ventures. We've received a deluge of complaints from Virgin Atlantic and Virgin Holidays customers since the coronavirus pandemic began to affect global travel earlier this year. Rest assured, we are currently contacting all customers whose holidays have been affected. Mon to Fri 9:00am - 9:00pm; Saturday 9:00am - 7:00pm; Sunday 10:00am - 6:00pm; Customer support close Wishlist; … Our US complaints address. We had an issue with them some years ago regarding lost luggage and at they were shocking then and we had never used them since. Keep an eye on your email for the latest special offers from us. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. News & Advice . Please ask us to confirm what protection may apply to your booking. Our travel experts are on hand to help you book your next holiday. In October, they sent an e mail reminder that we must pay the balance in … Simpson Millar’s Holiday Claims Team can advise you how much your Personal Injury Holiday Claim is worth and help you make a claim against Virgin Holidays on a ‘No Win No Fee’ basis. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Virgin Experience Days; All Sections; Legal / Misc; How do I contact your Customer Service team? Keep informed of current travel health news by visiting www.travelhealthpro.org.uk  Read 2 more reviews about Virgin Holidays Only the latest review will count in the company's TrustScore Advertisement. Virgin Holidays Ltd. By continuing to browse the site you are agreeing to our use of cookies. Share. You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If nothing is done whilst you're away, you'll have good grounds for pursuing your complaint later on. As you can imagine, we're working hard to help all of our customers who have been impacted by Covid-19 (Coronavirus). Katie Hughes 7 reviews. A free inside look at company reviews and salaries posted anonymously by employees. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646. These pages will offer you some general advice for travelling abroad. Drop in for a chat and a drink with our personal advisors. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. News & Advice. By continuing to browse the site you are agreeing to our use of cookies. All you want to know about Virgin Holiday Complaints Telephone Number. 140 Virgin Holidays Limited reviews. MARTIN LEWIS and his Money Saving Expert team have revealed how customers can get a cash refund instead of vouchers from Virgin Atlantic. Customer Complaint Procedure. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. Virgin Holidays Ltd We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. This can be arranged whilst rebooking or afterwards in Manage my booking. It is, isn’t it. Give us a call to speak to our travel experts. Answer 41 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. Like Like. 8,641 were here. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. The VHQ Your experience can help others make better choices. Calls cost 7p/min plus your companies access charge. Rest assured; we will notify you as soon as we know if your holiday has been affected. Despite complaining to Virgin Holidays twice, our complaint has been dismissed and have now had to escalate the complaint to the relevant travel association (abta). Stephen Liddell says: February 4, 2014 at 1:12 pm. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Virgin Holidays.. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts. However having cancelled my holiday back in June they promised me a refund within 120 days. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. If your complaint or compliment relates to a flown Virgin Australia flight, please use our feedback form. Hilarious! At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to unleash their mojo and get back to their very best. Bear in mind you may have to wait longer than expected. Telephone numbers. Ping us an email. In the meantime check out our FAQs to see if this can help answer any immediate questions. Contact Virgin; Virgin Modern Slavery Statement Virgin customer Jane Coneley, from Nottingham, wrote in the Facebook group that she is still owed £42,517 for a once-in-a-life-time holiday to the US. I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions. West Sussex Virgin Holidays customer shave created a Facebook group in a bid to get their money back. Our UK complaints address. Yes, we had a few problems and complaints on a Virgin Holiday a couple of years ago and when we returned home and complained we recieved £150 voucher from Virgin Holidays and £200 voucher from Virgin Atlantic so definately worth putting your complaint down in writing! Virgin Holidays said that Mr and Mrs Fox's refund was in a queue. Be our pen pal. Help and contact; Before you book; At the airport; On the flight; Lost property; Help and contact; Before you book; At the airport; On the flight; Lost property; Policies Policies. You can call our team on 0344 472 9499 who can look at options for you. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Our story; The Virgin Atlantic blog; Media centre; Annual reports; Careers; Our story; The Virgin Atlantic blog; Media centre; Annual reports; Careers; Support Support. You might also find the answer you’re looking for by checking our FAQs. Virgin Atlantic - Customer Care Virgin Atlantic Customer Care Alexandra House Ground Floor 1 Alexandra Road Swansea SA1 5ED. Virgin Holidays Special Assistance Team offer expert knowledge and support for your mobility and medical needs while you're away. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. Give us a call to speak to our travel experts. Virgin Holidays Free Phone Number. Outrageous - where is the accountability! Home; Customer support; Complaints; At Virgin Holidays, we strive to make your holiday the best it can be. Or dive right in to our 2021 holiday offers. If i could give zero stars i would If i could give zero stars i would! Research complaints at our website. Our lines are open daily between 9am-5pm, UK time. Complaint against Virgin Holidays We booked a 10 night holiday for January 2017, as a 40th wedding anniversary trip. We will try to respond to your email within 24 hours. We continue to work remotely and are currently able to resolve queries via email and social media. Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. Find a Virgin company. Your next holiday is only a click away - our website has thousands of options ready to book. Reply. 8,641 were here. Explore our destinations and holiday types and save your faves to your very own Wishlist. Customer complaint procedure. If you're travelling with any other airline, please contact them directly. To finalise the amendment, one of our customer advisors will phone you. #SeizeTheHoliday. But ATOL protection does not apply to all holiday and travel services listed on this website. The firms were previously promising refunds within 120 days, and many customers have told us they're furious at having to wait almost four months to get their cash back. Reach us on social. Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. For more details, see our cookie policy. Time Limits for Virgin Holidays Complaints. Yes, we had a few problems and complaints on a Virgin Holiday a couple of years ago and when we returned home and complained we recieved £150 voucher from Virgin Holidays and £200 voucher from Virgin Atlantic so definately worth putting your complaint down in writing! For more details, see our cookie policy. But if you need more help, just give us a call on 0344 472 9646. To finalise the amendment, one of our customer advisors will phone you. But if you need more help, just give us a call on 0344 472 9646. Skip to main content. We continue to review this and working to open up these options to more customers. For the latest information on Covid-19 you can check our FAQs here.​. Bear in mind you may have to wait longer than expected. We'll be in touch by email letting you know how to register to change your holiday plans. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visit www.gov.uk/travelaware and follow @FCDOtravelGovUK and facebook.com/fcdotravel. Your complaint should be in writing, to our Customer Relations Department at Virgin Holidays Limited, The Galleria, Station Road, Crawley, West Sussex, RH10 1WW, giving your booking reference and all other relevant information. With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. We will try to respond to your email within 24 hours. I have used Virgin holidays for many years and I've always been very satisfied with their service. You can also log into Manage my booking to find the details there. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you have suffered illness or injury on a Virgin Holidays package holiday through no fault of your own, contact Simpson Millar before you write your formal letter of complaint after returning home. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. Let’s get started. The Free Phone (local rate) number that you can use to call Virgin Holidays is 0344 557 8830 use this number to speak with a member of their customer service team. Email Virgin. Do check before you book and regularly before you travel for updates as the advice can change. Virgin Holidays have categorically been… Virgin Holidays have categorically been the worst holiday company we have used for holiday bookings. Be part of the conversation on our latest ventures. Answer 11 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. Our latest advice for all customers is right here. If your enquiry is related to an upcoming flight, please contact our Guest Contact Centre on 13 67 89 or by using our General Enquiry form . Send us a private message to contact Customer Support. Find a Virgin company. It's a good idea to have your booking reference handy when you contact us, so we can find your details as quickly as possible. Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. Email: customer.care@fly.virgin.com. Do you agree with Virgin Holidays's TrustScore? Do check before you book and regularly before you travel for updates as the advice can change. Voice your opinion today and hear what 1129 customers have already said. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. For the latest information on Covid-19 you can check our FAQs here.​. Like Like. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. But sometimes things don't go to plan... TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD Answer 61 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. Ping us an email. RH10 9DF, Virgin Holidays Limited. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. We'll be in touch by email letting you know how to register to change your holiday plans. For more details, see our cookie policy. Read Carl's experience of Virgin Holidays, and other reviews on A Spokesman Said. Details of the complaint, along with the names of any of our staff that you spoke to at the time. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. Go get it. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. Send us an email and we'll get back to you as soon as possible. More information is available here. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. Go get it. VIRGIN Outrageous. You can call our team on 0344 472 9499 who can look at options for you. Your next holiday is only a click away - our website has thousands of options ready to book. There are a few different ways you can get in touch, depending on when you experience a problem. By continuing to browse the site you are agreeing to our use of cookies. Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. Virgin Holidays finally refunds all trips cancelled due to coronavirus. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. Answer 31 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. Please ask us to confirm what protection may apply to your booking. Reach us on social. Rest assured; we will notify you as soon as we know if your holiday has been affected. Our customer service team is extremely busy at the moment due to the current circumstances and we aim to respond as quickly as we can. Registered in England: Company Number 1873815. Registered in England: Company Number 1873815. Keep informed of current travel health news by visiting www.travelhealthpro.org.uk  Your holiday is protected – many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Send us an email and we'll get back to you as soon as possible. We will help everyone that wants to move their holiday. CUSTOMER SERVICE TEAM - BEFORE YOU GO. New to travelling or just want to check you've ticked all the boxes? Not what we would expect from a company such as as Virgin holidays. #SeizeTheHoliday. You can use this Virgin Holidays contact number to speak with a member of their very helpful customer service team. They’re on hand to inspire you and help you plan your dream holiday. Crawley We'll do our best to help you as soon as we can. If you visit the homepage of Virgin Holidays you will also find their local rate number.. Please keep your letter concise and to the point. We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Keep an eye on your email for the latest special offers from us. Find them from our full list of Virgin companies and visit their own website for relevant contact details. But the financial expert also issues a key warning. We continue to review this and working to open up these options to more customers. So when asked for the complaints procedure we were directed to their website were it says contact them on chat or visit Virgin holidays shop where you booked it. Our travel experts are on hand to help you book your next holiday. Read 282 customer reviews of the Virgin Holidays - www.virginholidays.co.uk & compare with other Travel Agents at Review Centre Reply. In the meantime check out our FAQs to see if this can help answer any immediate questions. The world is your playground. Useful. Reply. You can also log into Manage my booking to find the details there. We booked in June 2016, paid the deposit with the balance due in November. Log in to Manage my booking where you can message us about your options or you can give us a call. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visit www.gov.uk/travelaware and follow @FCDOtravelGovUK and facebook.com/fcdotravel. We’ve got stores up and down the country. About Virgin Atlantic. If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Please choose an option below. Find them from our full list of Virgin companies and visit their own website for relevant contact details. We appreciate you taking the time to help us improve what we do and we're really sorry that things haven't gone according to plan. Complaints procedure. Explore our destinations and holiday types and save your faves to your very own Wishlist. 9499 who can look at options for you customers can get in touch, depending when... Refunds at the time and you want to know about it have good grounds for pursuing your complaint compliment... Feel at significant financial loss call packages of Virgin companies and visit own! With a member of their very helpful Customer service team you as soon as possible, 'll. Know how to register to change your holiday is protected – many of the complaint, with... Amendment, one of the flights and flight-inclusive Holidays on this website are protected. Our personal advisors unused portions of your holiday a member of their very helpful Customer service team isn! Services listed on this website are financially protected by the ATOL scheme for flexibility as a 40th wedding trip. 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