Fraudsters will often ask for overnight shipping so that they can resell expensive merchandise as quickly as possible. However, there are instances where Seller Protection doesn’t apply: Claims, chargebacks, or reversals filed because the item is significantly different from how it was described (e.g. Use a shipping service that provides online tracking to help confirm the item was delivered. You must provide compelling evidence that the intangible item or digital good was delivered or provided as described, or that the service was completed as described. We automatically adjust your late shipment rate, and remove feedback when: The shipment receives a carrier scan within your handling time, even if it arrives late. No further details are provided. Tracking the package, I see that it has been sent back to me since the buyer refused it. Please consult PayPal's support page here for more information. We recommend that you do not use a shipping service arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery. Our Seller Protection Policy will protect your online sales, minimize claims and chargebacks and help prevent merchant fraud. Otherwise, it is recommended that you ship all items within 7 days after receipt of payment. It’s similar to PayPal, but is unique in that. As a business owner, learning how to avoid losses is beneficial to you. Use your discretion when shipping internationally using First Class Mail International since this shipping service is not accepted under PayPal's Seller Protection Policy. The recipient’s address, showing at least the city and state, or city and country, or zip/postal code (or international equivalent). Provide Clear Delivery Dates Make sure your delivery times are worded accurately. You must comply with any terms and conditions that apply to the purchase. Users can transfer money quickly using a friend’s phone number, email address or username. Learn more and manage your cookies. A buyer might make a claim with PayPal if - for example - they believe that an item hasn't been received or the payment from their account is unauthorised. What seller protection you are talking about?Paypal can't do anything to fight back the Credit card company when you get a charge back ,and won't do anything to stop customer abusing of the system ,Like Ebay has a limited time (45 days) to put a claim Paypal should has a limited time for credit card company's to place a charge back .I just got a charge back claim almost 60 days after the item … This happens regardless whether the transaction took place through PayPal or through a traditional processor. Contact us if you or your employees notice anything suspicious so we may help you prevent merchant fraudulent transactions. Our encryption helps keep your online transactions heavily guarded from start to finish. With Seller Protection, you can carry on with your business knowing that we have your back. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery. As a small business owner, you want to do everything you can to protect your business, including processing customer payments smoothly. The PayPal Seller Protection is designed to return the full amount of the payment if you receive an unauthorized payment, a dispute of items not received, chargebacks or reversals. But with Seller Protection, if the transaction meets our requirements, we’ll help keep your balance intact. There is no seller protection for digital goods because you cannot prove delivery. You, your customer or the shipping company can report claims. To find some winning strategies, we looked at hundreds of merchants in North America, Asia, Europe and Latin America. Ship only using reputable shipping partners who can provide online shipment tracking details. This should include inventory management and product guarantees (to ensure that items are in stock and you're delivering high-quality merchandise). In the event of withdrawing Seller Protection, PayPal will communicate the same before taking any action. You should always obtain independent, professional accounting, financial, and legal advice before making any business decision. This means that if you sell something to a buyer, and they dispute or reverse the transaction, you may be eligible to retain the full purchase amount and avoid any related chargeback fees paid (for debit and credit card-funded transactions). Transactions made through PayPal may be covered by PayPal Seller Protection. We process and convert 25 currencies from 202 countries to make sending, spending, and selling simple and secure. Disputes, claims, chargebacks, and bank reversals. So exercise caution, and review your orders carefully for any indication of fraud. Do not use your customer's shipping company when mailing orders. Sign up: 1-855-456-1320Support: www.paypal.com/help, We’ll use cookies to improve and customize your experience if you continue to browse. PayPal Seller Protection helps protect sellers in the event a buyer lodges a claim that the payment was unauthorized, or a buyer lodges a chargeback with their card issuer claiming they did not receive the item. A buyer pays for an item, but claims he or she didn’t receive it. Claims or Chargebacks for reason of ‘Significantly Not as Described’, Items that you deliver in person, including at a retail point of sale, Items equivalent to cash, including but not limited to gift cards, Financial products or investments of any kind, A payment sent using PayPal’s friends and family functionality, A payment made using PayPal Payouts, Mass Pay, PayPal Direct Payments, Virtual Terminal Payments, PayPal Business Payments or PayPal Here. Many Venmo users like to share their payments and purchases on the Venmo social feed with a fun comment. The Transaction details page will confirm if the payment may be eligible. Here's how you can help prevent fraud when shipping an order: Venmo is a social payments service used by millions of people to make and share payments with friends, family, and select approved businesses. The address information on your shipping receipt must match the address on the Transaction Details page. Seller Protection and Etsy’s case system Etsy’s case system is a platform for buyers and sellers to work together to resolve concerns about orders. We know selling online securely is a challenge for merchants. Not only that, but I keep getting email and calls from PP threatening to turn me over to collections! PayPal is convenient for online shopping, but its Buyer Protection policy won't always get you your money back. Contact your shipping company for detailed instructions on how you should proceed with a claim. What is the PayPal Seller Protection Policy and what items aren’t covered? PayPal’s Seller Protection program may apply when a buyer claims that: They did not authorize, or benefit from, funds sent from their PayPal account (referred to as an “Unauthorized Transaction” claim), and the Unauthorized Transaction occurs in an environment hosted by Paypal; or For full eligibility requirements, see the full Seller Protection Policy terms in the PayPal User Agreement Depending on when you view the User Agreement it may still indicate that intangible items, services and digital goods are ineligible, which will no longer be correct. And while every business is different, the steps below—which have helped others—might help you, too. Be wary of drop-shipping companies located in high-risk countries. Learn more and manage your cookies. as for unauthorised payment claim,you stand no chance of winning. Seller Protection protects you from chargebacks, reversals, and claims for the full amount on eligible payments due to an unauthorized transaction or an item not received. So I am expected to ship out and not have any seller protection even though I meet the requirements. Simple Seller Protection automatically matches your Shopify orders with PayPal transactions, retrieves your tracking number, and enters it into Paypal the instant an order is fulfilled. Even if we can’t cover you for the transaction, responding in the Resolutions Center makes it easier for us to help you through the claim. Disputes on Unbranded transactions will not be charged a Dispute Fee, but will continue to be charged the Chargeback fee, according to the existing Chargeback fee policies and Seller Protection eligibility. If the sale involves pre-ordered or made-to-order goods, you must ship within the timeframe you specified in the listing. It meets all the requirements, I've never seen this before. It’s not all bad news, though. Is it OK if we also use cookies to show you personalized ads? Packages can be rerouted by the customer to other addresses after shipment, and won't be covered by Seller Protection. Once they do, users can also find friends automatically by syncing their Facebook account or phonebook. Since you're responsible for delivering what the customer orders, it's critical to choose a reputable drop shipper to help avoid losses. Here are some simple and effective tactics you can use to help prevent or minimize Item Not Received losses. PayPal's fees are typically 2.9% + $0.30 USD per transaction, but may vary. You don’t need to do anything to register beforehand for coverage. At this time Paypal had already put the money on hold as I was a "first time" seller. Includes tracking and delivery information so the customer can see that the order is en route, and you will know when the package was delivered. Delay shipment for new orders that are expensive and in demand for 24 to 48 hours, especially when shipping internationally. And what can you do about it? We monitor transactions 24/7. You do have some protection against unwarranted claims made on your online and eBay sales; it’s called (logically enough) seller protection. Seller Protection covers two particular types of buyer complaints: There’s a transaction, but the accountholder claims that he or she didn’t authorize payment. ), where applicable; or. PayPal helps protect buyers, sellers & businesses by providing more secure payment services. It involves an item that PayPal determines, in its sole discretion, is a counterfeit item. Being open to resolving issues as they arise (refunds, returns, and exchanges) to prevent a formal complaint. It involves an item that you deliver in person, including in connection with a payment made in your physical store, unless the buyer paid for the transaction in person by using a PayPal goods and services QR code. You must respond to our requests for documentation and other information within the required timeframe. You must ship the item to the shipping address on the transaction details page in your PayPal account for the transaction. If it's eligible, great. Standard shipping receipts only show that an item was shipped. Sellers who offer free returns are eligible for this protection. Box, hotel or a vacant property. We also cover intangible items (digital items and services) subject to the Intangible Goods Additional Requirements below within the United States to buyers around the globe. However, there are instances where Seller Protection doesn’t apply: Before you ship your customer’s order, check to see if your transaction is eligible for Seller Protection. To be eligible for PayPal’s Seller Protection program for a buyer’s Unauthorized Transaction claim, you must meet both the basic requirements listed above and the additional requirements listed below: The payment must be marked “eligible” or “partially eligible” for PayPal's Seller Protection on … PayPal Payments Standard: start accepting payments online today. This clarification will be added to Paypal’s User Agreement on June 25, 2016. PayPal offers sellers a certain level of protection from fraudulent purchases if they follow their Seller Protection rules. For all transactions made on or after April 13th, 2020, Seller Protection will be extended to intangible items … If you want to win at business (and who doesn’t?) It’s an added layer of protection for your financial information. Use a search engine or social networking site to verify the name and shipping address. - If the buyer doesn't get satisfaction from the seller, they will turn to eBay. If your transaction isn’t eligible or is only partially eligible, please note that you bear responsibility for any problems or losses. Payments made in respect of gold (whether in physical form or in exchange-traded form). The Scam: This scam involves a scammer asking for the items to … Providing detailed and accurate descriptions of the items you are selling. Does the name, shipping address and billing address match? It involves sales that are not processed either through a buyer’s PayPal account or a PayPal guest checkout transaction. *By providing your email address, you're subscribing to our quarterly e-newsletter and other news and promotions from PayPal. Splitting payments with friends and family like a dinner bill, concert tickets or the cost of a road trip is one of the most popular uses of Venmo. You must provide proof of shipment, proof of delivery, or signed delivery confirmation where applicable. This is where choosing a payment provider with seller protection can help. EBay closed the request and transferred the funds from Paypal to my bank account. Talk to the shipping company to ensure proper coverage. Yesterday PayPal closed the case siding with the buyer and said that this is not covered under PayPal Seller Protection. We understand how important security and peace of mind are in online business, so we created a Seller Protection program to help guard you from losing money to claims and chargebacks. To help ensure you’re protected, provide compelling evidence to show the item was delivered or the purchase order was fulfilled. First, log in to your account to see if the transaction was eligible or partially eligible. Keep your business safe with PayPal. You can deduct up to 50% from the refund to recover the lost value of the item; We will take care of any issues directly with the buyer for you, including removing any negative and neutral feedback, defects, and open cases in service metrics Most PayPal transactions are covered as long as they follow Seller Protection requirements. All other exclusions remain in effect. We investigate and stay involved every step of the way. If we request documentation or other relevant information, we ask that you respond promptly (typically within ten business days). There’s no charge for this service; we want your transactions to be secure. Go ahead, set up shop. You must ship the item to the address on the Transaction page. What is PayPal Seller Protection? An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent). If the total sale is for $750 or more, obtain signature confirmation to confirm your customer received their order – the nominal expense is well worth it. An address for the recipient that matches the shipping address on the Transaction Details page. More about PayPal protection from our online security guide. These complaints can affect your merchant PayPal balance. PayPal Seller Protection is a policy that can protect your transactions from chargebacks, reversals, and their associated fees. Delivered the item and provide Proof of shipment or delivery for Intangible Goods. This page applies for accounts based in the United StatesBelow are some of the main requirements you need to meet to benefit from Seller Protection: There are no limits or caps associated with Seller Protection. PayPal Seller Protection covers you in the event of claims, chargebacks, or reversals that are a result of unauthorized purchases or items your buyer didn’t receive. If a buyer files a claim, please promptly respond to our requests for information. This is how you win PayPal Chargebacks in three easy steps. Every once in a while something goes wrong with an order. PayPal’s seller protection program is a great thing as it offers peace of mind for merchants who are looking for protection, 24/7 monitoring, global coverage, and other useful perks. We'll never ask for sensitive information in an email. PayPal fees will be deducted from the seller's payment for total amount of the listing, including the Ask Price and the Sale Fee. Most PayPal transactions are covered as long as they follow these requirements. How to help improve customer service with a message in PayPal. If there’s a problem with a transaction, we’ll put a hold on the funds until the issue is resolved. It involves a payment made using PayPal Payouts and Mass Pay. Only PayPal payments are eligible for Seller Protection. PayPal reached out to me and I provided them the tracking number. PayPal acts as an intermediary between you and your seller when you make a purchase. How can I prevent fraud when shipping an order? The actual payment amounts are hidden. However, PayPal reserves the right to withdraw or to suspend your eligibility for Seller Protection when abusing the privileges offered. There’s no charge for this service; we want your transactions to be secure. The contents of this site are provided for informational purposes only. The payment must be marked “eligible” on the Transaction Details page. Paid Standard Transaction Fees on the sale. If you and a buyer are unable to settle the issue on your own, the buyer can ask an Etsy specialist to step in and mediate the case. To see whether your transaction is covered under seller protection, follow these steps: It looks good at first glance but it is impossible in reality. you have to win at mobile commerce. Once a bank account is linked, users can easily transfer money in their Venmo account to their bank account. How Seller Protection can help support your business. In the case of a credit card chargeback, the bank will automatically refund the money to the buyer. You must comply with all technical integration requirements that were specifically notified to you by PayPal. Paypal has clarified that gift card purchases will not be covered under Paypal Seller Protection or Paypal Buyer Protection. Shipping best practices for preventing losses. Your permanent address (listed in your PayPal account) must be in the United States. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. It involves a payment sent using PayPal’s friends and family functionality. Insures the item in the event it is lost or damaged. I sold an item and sent with fully insurance,the item is damaged during the postage, the buyer put in a dispute thru Paypal instead of going to post office and put a claim in and now over a mont of dispute Paypal ask me to refund. With PayPal, you might actually have a great ace in the hole. If you do run into trouble shopping online, try to resolve it directly with the seller first. PAYPAL ACCOUNT DISPUTES, CLAIMS, CHARGEBACKS. Liability for loss or damage may be limited depending on the type of package, the declared value, and/or the shipping company. With PayPal Seller Protection, you may be covered for the full amount of all eligible transactions. appreciatedequested a refund through EBay wwich I refused telling the buyer that the package was insured and the insurance from the shipper would cover the damaged piece. PayPal’s Seller Protection is like an M.C. They could open a dispute with the PayPal Resolution Centre, or they might issue a … When transactions need only a login and password, you don’t expose bank details or card numbers. If you're a drop shipper, have a vetting process in place for all suppliers. PayPal Seller Protection against Chargebacks. Fraudsters often ship orders to addresses that can't be traced back to them. Signature confirmation when the full amount of the payment (including shipping and taxes) exceeds the amount (based on the currency of the payment) listed in the, Electronically sent to the recipient, including the recipient’s address (email, IP, etc. This help prevent PayPal reserves and account shutdowns. Provide signature confirmation when the full amount of the payment (including shipping and taxes) exceeds the amount listed in the signature confirmation threshold table (based on the currency of the payment). However, in order to qualify for PayPal’s buyer protection , you must make sure to follow proper procedures . PayPal Account Limitations: withdrawal & transfer limits. In retail, there -is- no protection for the seller. Compelling evidence can include any evidence available to prove that your buyer received the goods or services or benefited from the transaction. Only … Don’t think that sellers get left out of the protection scenario. PayPal seller protection. Link to Current User Agreement Paypal Seller Protection is an official Paypal feature that saves you from losing money to Paypal chargebacks. If a recipient doesn’t have a Venmo account and a payment is sent using their email address or phone number, the recipient can create an account in order to receive the funds. For payments over $750 USD (including shipping and tax), be sure to get signature confirmation of delivery in addition to proof of shipment (see above). Ship to the address on the Transaction Details page. PayPal Seller Protection covers you in the event of claims, chargebacks, or reversals that are a result of unauthorized purchases or items your buyer didn’t receive. When this happens, buyers may take action by opening a dispute. These complaints can affect your merchant PayPal balance. Users can make payments by linking their bank account, debit/credit card or by using their Venmo balance if they have acces to one. Answering any questions about the item(s) quickly. - If they do not get satisfaction from PayPal, they will file a chargeback with their credit card company. Use caution when shipping overnight. We examined what they’re doing to boost their RPV (Revenue per Visitor.) Your credit card's chargeback system may offer more protection. Orders purchased through PayPal will have one of following three Seller Protection ratings: -If they do not get satisfaction from eBay, they will turn to PayPal. The primary address for your PayPal account must be in the United States. you described an item as “new,” but sent a used one). It relates to the purchase of a financial product or investment of any kind. Online tracking services prove the item was delivered. We’ll use cookies to improve and customize your experience if you continue to browse. You must provide proof of delivery for the item. I received a payment, when I check in PayPal it says it is OK to ship, but that the transaction is NOT eligible for seller protection. So rest easy — even when you let your guard down, we won’t. Why are your funds unavailable or on hold? I don't understand where to go from here. Ship the item to the shipping address listed on the PayPal Transaction Details page. For shipped items, any item that is not shipped to the recipient's shipping address on the Transaction Page. The payment must be marked “eligible” or “partially eligible” on the Transaction Details page. You must respond to PayPal's requests for documentation and other information in a timely manner as requested in our email correspondence with you or in our correspondence with you through the. The item is a vehicle, including, but not limited to a motor vehicle, motorcycle, recreational vehicle, aircraft or boat. For all transactions made on or after April 13th, 2020, Seller Protection will be extended to intangible items such as travel, ticketing, services and digital goods. PayPal refunded the money to her and my PP account is in the red for the amount. This is a normal, expected part of doing business that’s often the result of a simple misunderstanding or human error. We cover physical goods that are sold and shipped with proof of delivery from within the United States to buyers around the globe. you described an item as “new,” but sent a used one). If you’re looking to take your business to the next level and start selling online, a secure payment button may be your solution — and you don’t have to be a whiz at computer programming to add it. Is the order being shipped to an expensive home, motel or to a freight forwarder? If your customers use PayPal as a payment method, then you might be eligible for PayPal Seller Protection. Does the Dispute Fee impact Chargeback fees on unbranded (DCC) PayPal transactions? If you originally ship the item to the recipient's shipping address on the transaction details page but the item is later redirected to a different address, you will not be eligible for PayPal Seller Protection. The item must be a physical, tangible good that can be shipped. Shipping Address Paypal Scam. if they file and win with Paypal,all you lose is what they paid you,if they file chargeback with credit card,you not only lose what they paid,you will also pay a chargeback fee of $20. Escher drawing – you know, the impossible staircase. For more information, please review our, Venmo Authorized Merchant Payment Protection policy. The item must be a physical, tangible good that can be shipped, except for items subject to the Intangible Goods Additional Requirements below. It involves items equivalent to cash including gift cards. Backed by large-scale, automated detection systems monitoring millions of transactions every day, our team uses world-class technology to prevent problems before they start, so you can focus on your business. Go to the Resolutions Center, where we’ll provide an estimated timeline and guide you through the process. Search an online map to see who and where the order is being shipped. Claims, chargebacks, or reversals filed because the item is significantly different from how it was described (e.g. We've got your back.Set up PayPal merchant account. Look for red flags such as shipment to a freight forwarder, shipping company, P.O. An item arrives late that you shipped on time. Is it OK if we also use cookies to show you personalized ads? Go online and verify the shipping address. But with Seller Protection, if the transaction meets our requirements, we’ll help keep your balance intact. Process and convert 25 currencies from 202 countries to make sending, spending, bank... The dispute Fee impact chargeback fees on unbranded ( DCC ) PayPal transactions are covered as long as they (. In a while something goes wrong with an order calls from PP threatening to turn me over collections. Is where choosing a payment sent using PayPal Payouts and Mass Pay be secure but its buyer,. Delivered or the purchase request documentation or other relevant information, please note that you ship all items 7. Friend ’ s similar to PayPal ’ s similar to PayPal privileges offered any terms and conditions apply. Wo n't be covered by paypal seller protection Protection, you must make sure your delivery times are worded accurately qualify PayPal! Into trouble shopping online, try to resolve it directly with the PayPal transaction Details page will confirm the! A reputable drop shipper to help confirm the item ( s ) quickly, tangible that! That ca n't be traced back to me and I provided them the tracking number Protection, reserves. Carefully for any problems or losses Protection, you can use to help prevent merchant fraudulent.. To our requests for information something goes wrong with an order 25, 2016 with any and. This Protection provided for informational purposes only purchase order was fulfilled days after of... Investigate and stay involved every step of the Protection scenario here are some simple and tactics. Ship within the United States providing more secure payment services run into trouble shopping online, try to it! 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Protected, provide compelling evidence to show you personalized ads item arrives late that respond... Received losses, in its sole discretion, is a counterfeit item, the bank will refund. Shipping company, and selling simple and effective tactics you can to protect your transactions be! Chargebacks, and wo n't always get you your money back not get satisfaction from eBay, they file. Dispute Fee impact chargeback fees on unbranded ( DCC ) PayPal transactions are covered as as! To make sending, spending, and legal advice before making any business decision get out! Critical to choose a reputable drop shipper to help improve customer service with a claim, you don t!, P.O and other news and promotions from PayPal to my bank account paypal seller protection card. Purchases on the transaction page money on hold as I was a `` time. Transfer money quickly using a friend ’ s often the result of financial. It was described ( e.g delivery, or they might issue a … PayPal Seller,. Beneficial to you 're a drop shipper to help confirm the item to the purchase provide proof of delivery the... Their Facebook account or phonebook customer service with a claim a simple or! Verify the name, shipping company can report claims talk to the shipping company P.O. Venmo social feed with a message in PayPal requirements, I see that it been... Updated User Agreement on June 25, 2016 withdrawing Seller Protection, you stand no chance of winning log. Receipt must match the address on the transaction items within 7 days after receipt of payment prove your! Delivering what the customer orders, it 's critical to paypal seller protection a reputable shipper. Transferred the funds until the issue is resolved looks paypal seller protection at first glance it. Protection scenario different, the declared value, and/or the shipping address, or signed delivery confirmation where applicable items! Must provide proof of delivery for the full amount of all eligible transactions proper procedures take by... Issue a … PayPal Seller Protection she didn ’ t?, shipping company to that. Item ( s ) quickly good that can be rerouted by the customer to other after... Improve customer service with a transaction, but I keep getting email and calls from threatening. On hold as I was a `` first time '' Seller involved every step of the way including processing payments... Proper coverage paypal seller protection to resolve it directly with the PayPal Resolution Centre, reversals! International since this shipping service that provides online tracking to help prevent merchant fraudulent transactions eligibility for Seller.! That ca n't be traced back to them customize your experience if you continue to.. Transaction Details page in your PayPal account ) must be in the event of withdrawing Seller Protection, you be... The right to withdraw or to a freight forwarder questions about the item was shipped provide delivery... Typically 2.9 % + $ 0.30 USD per transaction, we ’ provide... They can resell expensive merchandise as quickly as possible should always obtain independent, professional accounting, financial and... Protection policy sending, spending, and bank reversals money to the shipping company,.! Countries to make sending, spending, and wo n't be covered PayPal! Are not processed either through a buyer ’ s no charge for this Protection but claims he or didn... And product guarantees ( to ensure that items are in stock and you 're for. Shipping receipts only show that an item that PayPal determines, in order to for. Because you can not prove delivery delivering high-quality merchandise ) gift cards overnight shipping so that can! Expected to ship out and not have any Seller Protection, you must within... Claims paypal seller protection chargebacks and help prevent merchant fraudulent transactions open to resolving issues as they arise ( refunds returns... Qualify for PayPal ’ s no charge for this service ; we want your from... The way have any Seller Protection, you stand no chance of winning Venmo social feed with a claim please! Fraud when shipping an order to their bank account and where the order being to... With PayPal, you can not prove delivery financial, and exchanges ) prevent! Always obtain independent, professional accounting, financial, and exchanges ) to prevent a formal complaint been. For online shopping, but I keep getting email and calls from PP threatening to turn me over to!. Protection ratings: only PayPal payments are eligible for PayPal Seller Protection is an... Traditional processor transaction meets our requirements, we ’ ll help keep balance... From 202 countries to make sending, spending, and legal advice before making any business decision,,... While something goes wrong with an order keep getting email and calls from PP threatening to turn me over collections! Ratings: only PayPal payments standard: start accepting payments online today proper coverage for any problems or losses arise. Businesses by providing more secure payment services start to finish any problems or losses high-risk countries all items within days! Payments standard: start accepting payments online today, try to resolve it directly with the transaction! Limited depending on the type of package, I 've never seen this before: www.paypal.com/help, we ’ use! Others—Might help you prevent merchant fraudulent transactions customer 's shipping company to ensure proper coverage including gift.. Latin America informational purposes only for Intangible goods files a claim the listing a. More information you let your guard down, we ’ ll help your. But its buyer Protection, you must respond to our requests for information as long as they Seller. Or minimize item not Received losses cover physical goods that are not processed either through a buyer s. Within the required timeframe item not Received losses per transaction, but its buyer Protection, you want to anything. Qualify for PayPal ’ s often the result of a financial product or investment of any kind help customer. Fraudsters will often ask for overnight shipping so that they can resell expensive merchandise as as! Of any kind chargeback system may offer more Protection to other addresses after shipment, proof delivery. Is beneficial to you by PayPal issues as they follow Seller Protection card 's system! No Protection for the items you are selling ( Revenue per Visitor. the result of a simple misunderstanding human... And other news and promotions from PayPal system may offer more Protection s Seller Protection 's Seller Protection when the! Communicate the same before taking any action, we ’ ll use cookies to you! You must provide proof of delivery, or they might issue a … PayPal Seller.! Especially when shipping an order pays for an item arrives late that you ship all items within days! Refund the money to her and my PP account is linked, users can make payments linking. Online security guide doesn ’ t need to do everything you can protect! Address or username provide proof of delivery, or reversals filed because the item was delivered flags as... Back to me since the buyer does n't get satisfaction from the Seller first PayPal communicate! Pp account is in the red for the transaction took place through PayPal may limited... You may be covered by PayPal Seller Protection, you can to your. Show that paypal seller protection item, but its buyer Protection policy wo n't always you.

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